Live
Total Orders
163
This month
2.3%
On-Time Delivery
153
93.9% compliance
1.2%
Delayed Orders
10
Requires attention
Target: 95%
SLA Compliance
93.9%
Overall performance
Delayed Orders - Immediate Action Required
3 orders exceeding SLA time
Trade License New
Fast TrackAl Rashid Trading LLC • Mohammed Al Rashid
Order #ORD-2024-001 • Step: Document Verification
Delay:+8h 0m
Vendor: Ahmed PRO
Started: Feb 20, 11:09 AM
Work Permit New
Maktoum Investments • Sara Al Maktoum
Order #ORD-2024-008 • Step: MOHRE Submission
Delay:+4h 0m
Vendor: Fatima Internal
Started: Feb 20, 04:09 PM
Residence Visa New
Fast TrackHassan & Sons • Ahmed Hassan
Order #ORD-2024-012 • Step: Entry Permit Application
Delay:+8h 0m
Vendor: Omar Agency
Started: Feb 20, 01:09 PM
SLA by Service Category
Performance breakdown by service type
DED Services
Compliance93.3%
42 on-time
3 delayed
MOHRE Services
Compliance92.1%
35 on-time
3 delayed
ICP Services
Compliance96.2%
50 on-time
2 delayed
Free Zone Services
Compliance92.9%
26 on-time
2 delayed
Vendor Performance
SLA compliance by vendor
| Vendor | Type | Active | Completed | Avg. Time | SLA Compliance | Trend | Delayed | |
|---|---|---|---|---|---|---|---|---|
A Ahmed PRO Services | external | 5 | 32 | 4.2h | 94.5% | 2 | ||
F Fatima Al Zahra | internal | 3 | 28 | 3.8h | 98.2% | 0 | ||
O Omar Business Center | external | 4 | 25 | 5.1h | 89.3% | 3 | ||
K Khalid Internal | internal | 2 | 18 | 3.5h | 99.1% | — | 0 | |
D Dubai PRO Agency | external | 6 | 41 | 4.8h | 91.2% | 1 |