1
Open Escalations
1
Critical
1
In Progress
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Resolved Today
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ESC-001→ORD-2024-004
Desert Star LLC
Emirates ID Application
CriticalOpen
SLA Breach - Document Verification delayed by 2h 15m
Mohammed KhalidSystem
ESC-002→ORD-2024-008
Falcon Industries
Trade License Amendment
HighIn Progress
Customer Complaint - No update for 24 hours
Ahmed HassanCustomer SupportCustomer Contacted
ESC-003→ORD-2024-012
Pearl Investments
Visa Cancellation
MediumPending
Government Portal Issue - System down
Sara AliVendor
ESC-004→ORD-2024-020
Golden Gate Trading
Labor Card Renewal
HighResolved
Document Rejection - Invalid passport copy
Fatima AhmedVendorCustomer Contacted
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